1. Refund Policy.
At We Care, our priority is to provide exceptional healthcare services and ensure the satisfaction of our patients. As we offer services rather than physical products, we do not offer refunds for our services. We strive to deliver the highest quality care and personalized treatment plans tailored to each patient's unique health needs
2.Returns.
Since our services are intangible and not subject to return, we do not accept returns for a refund.
3.Refunds.
As mentioned, we do not provide refunds for our services. Once you have received and utilized our healthcare services, we consider the transaction to be final.
4. Exchanges.
As our services are personalized and based on individual health needs, exchanges for different services or treatment plans are not applicable.
5. Non-Refundable Items.
All our services fall under the category of non-returnable and non-refundable items. This includes health management, health monitoring, investigation services, medication delivery, doctor visits, non-urgent medical transport, and caregivers.
6. Damaged or Defective Services.
In the unlikely event that our services do not meet your expectations or if there are any concerns regarding the quality of care provided, please contact us immediately. We will review the situation and make every effort to address any issues and provide a satisfactory resolution. .
7. Contact Us .
If you have any questions or concerns regarding our refund policy, please reach out to our customer support team. We are committed to addressing your queries and ensuring that your experience with We Care is exceptional. Please note that this refund policy is specific to our healthcare services and does not apply to any physical products or third-party services that may be offered through our platform.
1. Information We Collect
When you interact with We Care, we may collect the following information: • Personal identification information: This includes your name, email address, phone number, and any other personal information you voluntarily provide during the registration or consultation process. • Medical information: We may collect health-related information that is necessary for providing our healthcare services. This may include medical history, test results, and treatment plans. • Payment and billing information: In order to process payments for our services, we may collect payment details, including credit card information. These details are securely handled by trusted third-party payment processors.
2. Use of Information
We use the collected information for the following purposes: • Provision of healthcare services: We utilize your personal and medical information to provide medical consultation, health management, medication delivery, doctor visits, and other related services as per your requirements. • Communication and support: We may use your information to communicate with you regarding your appointments, treatment plans, follow-ups, and to address any inquiries or requests you may have. • Personalization and improvement: We may analyze your information to personalize your healthcare experience and offer relevant recommendations and promotions. Furthermore, we may use your feedback and browsing patterns to improve our services and enhance user satisfaction. • Security and fraud prevention: We may process your information to detect and prevent fraud, unauthorized activities, and abuse of our services.
3. Information Sharing
We understand the importance of maintaining the privacy of your information. We do not sell, trade, or disclose your personal information to third parties without your consent, except in the following circumstances: • Trusted service providers: We may share your information with third-party service providers who assist us in delivering our healthcare services. These providers are contractually obligated to handle your data securely and confidentially. • Legal requirements: We may disclose your information if required by law or in response to valid legal requests or orders.
4. Data Security
We Care implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our services. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality.
6. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
7. Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website. Please note that this Privacy Policy is specific to We Care and its healthcare services and does not cover the privacy practices of third-party websites or services that may be linked to or integrated with our services.
1.Use of the Website and Services.
• You are responsible for maintaining the confidentiality of your account information, including your username and password. • You agree to provide accurate and current information during the registration and consultation process. • You may not use our website or services for any unlawful or unauthorized purposes.
2.Service Information and Pricing.
• We strive to provide accurate information regarding our services, including descriptions, features, and pricing. However, we do not guarantee the accuracy or completeness of such information. • Prices for our services are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
3.Engaging with Our Services .
• By availing yourself of our healthcare services, you are entering into a professional relationship with our medical professionals for diagnosis, treatment, and healthcare management. • We make every effort to provide high-quality care and personalized treatment plans. However, we cannot guarantee specific outcomes or results. • It is your responsibility to provide accurate and complete information about your medical history, symptoms, and other relevant details to ensure appropriate diagnosis and treatment.
4.Payment and Billing .
• By engaging with our services, you agree to pay the fees associated with the chosen service as communicated during the registration or consultation process. • We accept various payment methods, and you authorize us to charge the applicable fees to your chosen payment method. • We do not store or have access to your full payment details. We use trusted third-party payment processors to handle your payment information securely.
5.Privacy and Confidentiality.
• We are committed to protecting the privacy and confidentiality of your personal and medical information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
6.Limitation of Liability.
• In no event shall We Care, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or engagement with our services. • We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of our healthcare services for your specific health needs.
7.Amendments and Termination.
• We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. • We may terminate or suspend your access to our website or services at our discretion, including for violation of these Terms and Conditions or any applicable laws or regulations.
8. Contact Us.
If you have any questions, concerns, or requests regarding these Terms and Conditions or our services, please contact us using the information provided on our website. Please note that these Terms and Conditions are specific to We Care and its healthcare services and do not cover the terms and conditions of any third-party services or websites that may be linked to or integrated with our services.